10/21/2018

J.D. Power Study Reveals Brands With Fewest Media Tech Problems

Source: Fleet Management Weekly

While voice recognition remains the top complaint among car owners these days, overall complaints about high-tech audio systems, entertainment, navigation and communication declined for the third year in a row, according to J.D. Power.

Ford, BMW, Kia and Porsche were reported to have the fewest media technology problems, with the Ford Mustang scoring the best of all the top cars in every category.

“In-car multimedia has been a problematic category for automakers for several years, as ever-more elaborate navigation, voice recognition and entertainment systems have proliferated in vehicles of every type,” Brent Gruber, senior director of global automotive quality practice at J.D. Power said.

Read the article at USA Today.